Work Activites for Customer Delight Training

Related Occupations for 15-1151.00 – Computer User Support Specialists Bright Outlook

Related occupations for activity:

Resolve computer software problems.

Work Activities Outline

Importance
Work Activity
99 
Interacting With Computers — Using computers and computer systems (including hardware and software) to program, write software, set up functions, enter data, or process information.See more occupations related to this item.
  • IWA Resolve computer problems.
    • DWA Resolve computer software problems.See more occupations related to this activity.
      • Read technical manuals, confer with users, or conduct computer diagnostics to investigate and resolve problems or to provide technical assistance and support.See more occupations related to this task.
  • IWA Set up computer systems, networks, or other information systems.
    • DWA Install computer hardware.See more occupations related to this activity.
      • Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software.See more occupations related to this task.
      • Install and perform minor repairs to hardware, software, or peripheral equipment, following design or installation specifications.See more occupations related to this task.
    • DWA Install computer software.See more occupations related to this activity.
      • Install and perform minor repairs to hardware, software, or peripheral equipment, following design or installation specifications.See more occupations related to this task.
87 
Getting Information — Observing, receiving, and otherwise obtaining information from all relevant sources.See more occupations related to this item.
  • IWA Read documents or materials to inform work processes.
    • DWA Read documents to gather technical information.See more occupations related to this activity.
      • Read technical manuals, confer with users, or conduct computer diagnostics to investigate and resolve problems or to provide technical assistance and support.See more occupations related to this task.
      • Inspect equipment and read order sheets to prepare for delivery to users.See more occupations related to this task.
  • IWA Research technology designs or applications.
    • DWA Conduct research to gain information about products or processes.See more occupations related to this activity.
      • Conduct office automation feasibility studies, including workflow analysis, space design, or cost comparison analysis.See more occupations related to this task.
86 
Making Decisions and Solving Problems — Analyzing information and evaluating results to choose the best solution and solve problems.See more occupations related to this item.
84 
Updating and Using Relevant Knowledge — Keeping up-to-date technically and applying new knowledge to your job.See more occupations related to this item.
  • IWA Maintain current knowledge in area of expertise.
    • DWA Update knowledge about emerging industry or technology trends.See more occupations related to this activity.
      • Read trade magazines and technical manuals, or attend conferences and seminars to maintain knowledge of hardware and software.See more occupations related to this task.
82 
Communicating with Supervisors, Peers, or Subordinates — Providing information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.See more occupations related to this item.
  • IWA Communicate with others about specifications or project details.
    • DWA Collaborate with others to determine design specifications or details.See more occupations related to this activity.
      • Confer with staff, users, and management to establish requirements for new systems or modifications.See more occupations related to this task.
  • IWA Coordinate with others to resolve problems.
    • DWA Collaborate with others to resolve information technology issues.See more occupations related to this activity.
      • Read technical manuals, confer with users, or conduct computer diagnostics to investigate and resolve problems or to provide technical assistance and support.See more occupations related to this task.
82 
Identifying Objects, Actions, and Events — Identifying information by categorizing, estimating, recognizing differences or similarities, and detecting changes in circumstances or events.See more occupations related to this item.
72 
Processing Information — Compiling, coding, categorizing, calculating, tabulating, auditing, or verifying information or data.See more occupations related to this item.
71 
Analyzing Data or Information — Identifying the underlying principles, reasons, or facts of information by breaking down information or data into separate parts.See more occupations related to this item.
68 
Establishing and Maintaining Interpersonal Relationships — Developing constructive and cooperative working relationships with others, and maintaining them over time.See more occupations related to this item.
67 
Organizing, Planning, and Prioritizing Work — Developing specific goals and plans to prioritize, organize, and accomplish your work.See more occupations related to this item.
65 
Documenting/Recording Information — Entering, transcribing, recording, storing, or maintaining information in written or electronic/magnetic form.See more occupations related to this item.
  • IWA Maintain operational records.
    • DWA Document operational activities.See more occupations related to this activity.
      • Maintain records of daily data communication transactions, problems and remedial actions taken, or installation activities.See more occupations related to this task.
64 
Evaluating Information to Determine Compliance with Standards — Using relevant information and individual judgment to determine whether events or processes comply with laws, regulations, or standards.See more occupations related to this item.
61 
Thinking Creatively — Developing, designing, or creating new applications, ideas, relationships, systems, or products, including artistic contributions.See more occupations related to this item.
  • IWA Design computer or information systems or applications.
    • DWA Modify software programs to improve performance.See more occupations related to this activity.
      • Modify and customize commercial programs for internal needs.See more occupations related to this task.
60 
Repairing and Maintaining Electronic Equipment — Servicing, repairing, calibrating, regulating, fine-tuning, or testing machines, devices, and equipment that operate primarily on the basis of electrical or electronic (not mechanical) principles.See more occupations related to this item.
59 
Interpreting the Meaning of Information for Others — Translating or explaining what information means and how it can be used.See more occupations related to this item.
59 
Provide Consultation and Advice to Others — Providing guidance and expert advice to management or other groups on technical, systems-, or process-related topics.See more occupations related to this item.
  • IWA Advise others on the design or use of technologies.
    • DWA Provide technical support for software maintenance or use.See more occupations related to this activity.
      • Answer user inquiries regarding computer software or hardware operation to resolve problems.See more occupations related to this task.
    • DWA Provide recommendations to others about computer hardware.See more occupations related to this activity.
      • Prepare evaluations of software or hardware, and recommend improvements or upgrades.See more occupations related to this task.
    • DWA Recommend changes to improve computer or information systems.See more occupations related to this activity.
      • Prepare evaluations of software or hardware, and recommend improvements or upgrades.See more occupations related to this task.
57 
Monitor Processes, Materials, or Surroundings — Monitoring and reviewing information from materials, events, or the environment, to detect or assess problems.See more occupations related to this item.
  • IWA Monitor operation of computer or information technologies.
    • DWA Monitor computer system performance to ensure proper operation.See more occupations related to this activity.
      • Oversee the daily performance of computer systems.See more occupations related to this task.
57 
Training and Teaching Others — Identifying the educational needs of others, developing formal educational or training programs or classes, and teaching or instructing others.See more occupations related to this item.
  • IWA Train others to use equipment or products.
    • DWA Teach others to use computer equipment or hardware.See more occupations related to this activity.
      • Develop training materials and procedures, or train users in the proper use of hardware or software.See more occupations related to this task.
    • DWA Train others in computer interface or software use.See more occupations related to this activity.
      • Develop training materials and procedures, or train users in the proper use of hardware or software.See more occupations related to this task.
54 
Inspecting Equipment, Structures, or Material — Inspecting equipment, structures, or materials to identify the cause of errors or other problems or defects.See more occupations related to this item.
  • IWA Test performance of computer or information systems.
    • DWA Test software performance.See more occupations related to this activity.
      • Enter commands and observe system functioning to verify correct operations and detect errors.See more occupations related to this task.
    • DWA Test computer hardware performance.See more occupations related to this activity.
      • Inspect equipment and read order sheets to prepare for delivery to users.See more occupations related to this task.
50 
Coordinating the Work and Activities of Others — Getting members of a group to work together to accomplish tasks.See more occupations related to this item.
50 
Developing Objectives and Strategies — Establishing long-range objectives and specifying the strategies and actions to achieve them.See more occupations related to this item.
49 
Assisting and Caring for Others — Providing personal assistance, medical attention, emotional support, or other personal care to others such as coworkers, customers, or patients.See more occupations related to this item.
49 
Communicating with Persons Outside Organization — Communicating with people outside the organization, representing the organization to customers, the public, government, and other external sources. This information can be exchanged in person, in writing, or by telephone or e-mail.See more occupations related to this item.
49 
Controlling Machines and Processes — Using either control mechanisms or direct physical activity to operate machines or processes (not including computers or vehicles).See more occupations related to this item.
49 
Performing Administrative Activities — Performing day-to-day administrative tasks such as maintaining information files and processing paperwork.See more occupations related to this item.
49 
Scheduling Work and Activities — Scheduling events, programs, and activities, as well as the work of others.See more occupations related to this item.
48 
Handling and Moving Objects — Using hands and arms in handling, installing, positioning, and moving materials, and manipulating things.See more occupations related to this item.
47 
Estimating the Quantifiable Characteristics of Products, Events, or Information — Estimating sizes, distances, and quantities; or determining time, costs, resources, or materials needed to perform a work activity.See more occupations related to this item.
42 
Coaching and Developing Others — Identifying the developmental needs of others and coaching, mentoring, or otherwise helping others to improve their knowledge or skills.See more occupations related to this item.
42 
Performing General Physical Activities — Performing physical activities that require considerable use of your arms and legs and moving your whole body, such as climbing, lifting, balancing, walking, stooping, and handling of materials.See more occupations related to this item.
42 
Resolving Conflicts and Negotiating with Others — Handling complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others.See more occupations related to this item.
41 
Drafting, Laying Out, and Specifying Technical Devices, Parts, and Equipment — Providing documentation, detailed instructions, drawings, or specifications to tell others about how devices, parts, equipment, or structures are to be fabricated, constructed, assembled, modified, maintained, or used.See more occupations related to this item.
40 
Judging the Qualities of Things, Services, or People — Assessing the value, importance, or quality of things or people.See more occupations related to this item.
  • IWA Evaluate the characteristics, usefulness, or performance of products or technologies.
    • DWA Evaluate utility of software or hardware technologies.See more occupations related to this activity.
      • Prepare evaluations of software or hardware, and recommend improvements or upgrades.See more occupations related to this task.
38 
Monitoring and Controlling Resources — Monitoring and controlling resources and overseeing the spending of money.See more occupations related to this item.
37 
Repairing and Maintaining Mechanical Equipment — Servicing, repairing, adjusting, and testing machines, devices, moving parts, and equipment that operate primarily on the basis of mechanical (not electronic) principles.See more occupations related to this item.
  • IWA Maintain electronic, computer, or other technical equipment.
    • DWA Maintain computer hardware.See more occupations related to this activity.
      • Install and perform minor repairs to hardware, software, or peripheral equipment, following design or installation specifications.See more occupations related to this task.
36 
Guiding, Directing, and Motivating Subordinates — Providing guidance and direction to subordinates, including setting performance standards and monitoring performance.See more occupations related to this item.
  • IWA Supervise personnel activities.
    • DWA Supervise information technology personnel.See more occupations related to this activity.
      • Hire, supervise, and direct workers engaged in special project work, problem solving, monitoring, and installing data communication equipment and software.See more occupations related to this task.
34 
Performing for or Working Directly with the Public — Performing for people or dealing directly with the public. This includes serving customers in restaurants and stores, and receiving clients or guests.See more occupations related to this item.
33 
Developing and Building Teams — Encouraging and building mutual trust, respect, and cooperation among team members.See more occupations related to this item.
33 
Selling or Influencing Others — Convincing others to buy merchandise/goods or to otherwise change their minds or actions.See more occupations related to this item.
19 
Operating Vehicles, Mechanized Devices, or Equipment — Running, maneuvering, navigating, or driving vehicles or mechanized equipment, such as forklifts, passenger vehicles, aircraft, or water craft.See more occupations related to this item.
18 
Staffing Organizational Units — Recruiting, interviewing, selecting, hiring, and promoting employees in an organization.See more occupations related to this item.
  • IWA Perform recruiting or hiring activities.
    • DWA Participate in staffing decisions.See more occupations related to this activity.
      • Hire, supervise, and direct workers engaged in special project work, problem solving, monitoring, and installing data communication equipment and software.